Shipping policy
Last updated: September 2026
This policy explains how we process, ship and deliver orders placed on alivy.in. By placing an order, you agree to the terms below.
1. Where we deliver
We ship across India through our fulfilment partner and its trusted courier network. We do not offer international shipping at this time. If your pincode is not serviceable, you'll be told at checkout, and our team may reach out to arrange an alternative.
2. Order processing
Orders are prepaid and are usually dispatched within 2 to 3 business days of payment confirmation from our Maharashtra fulfilment centre. Orders placed on weekends or public holidays are processed the next working day. During launches or peak periods, processing may take a little longer, and we'll keep you posted by email or SMS.
3. Delivery timelines
Estimated delivery once dispatched:
- Mumbai and Maharashtra: 1 to 3 business days
- Other metro cities: 2 to 5 business days
- Tier-2 and Tier-3 cities: 5 to 8 business days
- Remote locations: 7 to 10 business days Mumbai and Maharashtra: 1 to 3 business days
- Other metro cities: 2 to 5 business days
- Tier-2 and Tier-3 cities: 5 to 8 business days
- Remote locations: 7 to 10 business days
These are estimates. Courier delays, weather or local restrictions can cause some variation.
4. Shipping charges
All orders are prepaid. Shipping is calculated at checkout based on your delivery pincode and the courier serving your area. Shipping is free on any single order over ₹1,000, and on every subscription order.
5. Delivery attempts
Our courier partner will make up to two delivery attempts. If the order can't be delivered after these, it is returned to us; we can arrange a re-delivery, though additional shipping may apply.
6. Tracking
Once your order ships, we send a tracking link by email and SMS. If your tracking isn't active within 48 hours of dispatch, please write to hello@alivy.in.
7. Damaged, incorrect or missing orders
If a package arrives visibly damaged, you may refuse delivery and tell us right away. Otherwise, report any damaged, incorrect or missing item within 7 days of delivery with your order number and an unboxing photo or video. See our Refund, Return & Cancellation Policy for how we resolve these.
8. Address accuracy
Please check your delivery details before you pay. We aren't responsible for delays or non-delivery caused by an incorrect or incomplete address.
9. Circumstances beyond our control
We aren't liable for delays caused by events outside our reasonable control, such as strikes, natural events, lockdowns or transport disruptions.
10. Contact
For any delivery question, write to hello@alivy.in.
Alivy Ventures Private Limited
Innov8, R-City Office, 4th Floor North Wing, LBS Marg, Ghatkopar West, Mumbai 400086, Maharashtra, India
Email: hello@alivy.in
Phone: +91 8655830390
Instagram: @alivyofficial
Grievance contact: hello@alivy.in · +91 8655830390
FSSAI Lic. No. 11526008000084
GSTIN 27ABFCA2963B1ZX